Terms & Conditions

personal Information

We treat all information confidentially. We never resell information that we have become aware of. Entered information is used only for customer identification and to make it easier and faster to use the webshop.

Reservation

Reservations are made for typos, sold-out items and price, VAT and tax changes.

14 days cancellation right

When you shop online and with us you usually have 14 days right of cancellation, where you can notify us that you regret the purchase and then return the item to us.

The right of withdrawal runs from the day you received the item. If the deadline expires on a public holiday, Saturday, Constitutional day, Christmas Eve or New Year's Eve, the deadline is extended to the following working day.

On some items there is no right of withdrawal or you can lose your right of withdrawal. On wine, your right of withdrawal lapses if the wine is opened. However, the right of complaint is still applicable below.

In order to claim the right of withdrawal, you must give us an unambiguous statement within 14 days of receipt of the item.

Delivery

We deliver on the "best ability" principle. This means, among other things, that we cannot take responsibility for difficulties, if for example. the supplier changes the package store location.

Complaints and goods tournament

We grant 2 years of right to claim under the Purchasing Act, however, the complaint follows the natural durability of the product. The right of complaint does not cover defects, damage or wear, directly or indirectly caused by improper operation, poor maintenance, violence or unauthorized intervention. Complaints about defects and deficiencies must be notified to us within a reasonable time. The item can be returned for repair, replacement or by appointment. crediting.

In case of errors, defects or any If no deliveries have been made, please contact:

Wine Guys

Krysemyntevej 15

8600 Silkeborg

Email: mail@wineguys.dk

Goods return is also going to this address - please note that we do not receive parcels sent by mail. COD. Returns can also be made by refusing receipt or delivering the item to us personally. It is not a requirement but the expedition is promoted if complete information follows the package - eg copy of order confirmation, registration number and bank account number to which refund can be made, copy of any. prior correspondence, etc.Terms and conditions of use

PriceRunner Purchase Guarantee

Get your purchase secured up to £ 50,000 should a problem arise with your purchase. As a member of PriceRunner you always get a Buy Guarantee with us. This service is free of charge and applies to all members who are logged in to PriceRunner.

Even if you are not already a member of PriceRunner and have entered our website through them, your purchase may still be covered by the Purchase Guarantee. All you have to do is register within 60 minutes of your purchase. Becoming a member costs nothing and takes less than three minutes! Sign up for the PriceRunner Buying Guarantee

PriceRunner Purchase Guarantee guarantees you in case of damage to the item on delivery, damaged item, if an item is missing on delivery, if the item is incorrect or defective or if the item is not delivered. Keep in mind that the order must be addressed to you as a consumer.

You will only be compensated for the direct financial damage you have suffered, acquisition costs and shipping costs. The PriceRunner Purchase Guarantee therefore does not include compensation for other direct or indirect costs, loss of value or lost income.

Visit PriceRunner for the final terms and conditions and a list of categories that are exempt from the warranty.

The purpose of the purchase guarantee is to make consumers who shop online more secure. We are pleased to be one of the select stores that are part of the warranty. PriceRunner's website displays such stores with the Buy Guarantee symbol next to their name.

Payment

The amount of the goods will not be deducted from your account / debit card until the goods are shipped. For partial delivery, only the amount corresponding to the actual delivery is deducted.

Reimbursement

In the case of agreed decorations, returned goods or prepaid goods which are canceled prior to shipment, a full or partial refund of the purchase price must be made. Refunds are usually always refunded to the debit card from which the payment came. If payment on the original order has been paid via online banking, we need information about the registration number and account number of your bank account, in order to refund your refund. This information is not sensitive and can be disclosed by email. email or other traditional correspondence form.

Information on complaints

A complaint about a product or service purchased from us can be filed with the Competition and Consumer Agency's Center for Complaints, Carl Jacobsens Vej 35, 2500 Valby. You can complain to the Center for Complaints Solution via www.forbrug.dk.

The EU Commission's online complaint portal can also be used when filing a complaint. This is particularly relevant if you are a consumer domiciled in another EU country. Complaint is filed here - http://ec.europa.eu/odr. When filing a complaint, please provide our email mail@wineguys.dk.

Children and adolescents under 18 years

You must be 18 years of age to shop with us. If you are under 18, you must have the consent of your parents.

Links to further information on online trading:

www.dibs.dk - Danish Internet Payment System

www.forbrug.dk - Danish Consumer Agency

www.net-tjek.dk - The Danish Consumer Agency - with a book of online shops

www.fbr.dk - The Consumer Council

www.fi.dk - Consumer information